The LC is open 24 hours a day, 7 days a week and is around 115,000 square feet! On a yearly basis they ship an average of 33-35 million cases out to customers. With this overwhelming volume and a mere 25 employees per shift it was incredible to find out they have a 99% pick accuracy. Another unique aspect of the LC is that they also have a custom manufacturing department. This department assembles all of the displays you see in stores. I had no idea how labor intensive this was. The employees first break down full pallets of product, then open each case and stock/assemble the cardboard display. Finally, they repackage it for shipment and off it goes.
Our team also had the chance to meet our customer service team, who are a vital part of the organization. As a sales analyst I see all of the orders entered in our system, and it wasn’t until after our visit that I knew about the backend operation and all of the people who contribute to a “sale”.